User Researcher, Pasadena

No matter what your job title, the work you do at Kaiser Permanente supports the health and well-being of our members. All 8.7 million of them. That’s because each of us—from our financial professionals and IT team members to our RNs and physicians on the front line of care—shares a commitment to providing the best possible care experience. With locations across the United States, we offer the opportunity to build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.

We are looking for someone who thrives doing User-Centered Design and helping to create a great User Experience.  The ideal candidate will have background in Information Architecture, Interaction Design, User Interface Design, User Research, and Usability Engineering, and will be comfortable interfacing regularly with Producers, Designers and Technology team partners.
The User Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the website, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful User Researcher must be able to work with minimal supervision on multiple concurrent projects.
The ideal candidate will also possess interaction design skills, including the ability to create and document navigation structures and information designs. The candidate does not have to create final visual designs, but should have the ability to create detailed screen wireframes to effectively communicate designs to product management, design, and development.
You will be expected to:
  • Conduct usability research both online and in the field and provide recommendations for improvement.
  • Serve as a member of a team that acts as a “repository” of research-based usability knowledge.
  • Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
  • Determine user needs by conducting task-focused analyses.
  • Work with graphic designers to test proposed look & feel initiatives.
  • Coordinate, conduct and moderate usability tests and prepare written analysis.
  • Work with design, editorial, and technology team members to gain consensus on the usability of proposed user interface designs.
  • Support feature development using standards and design patterns based on business needs and user research.
  • Develop effective interactive design solutions that meet business, project, and design goals, based on standards and guidelines
  • Collaborate with colleagues in other functional groups (e.g., Creative, Technology, Product Management, Marketing and Production) to deliver on website and feature development and ongoing enhancements
  • Create IA and user experience documentation and contribute to the development of processes and best practices
  • Participate in design team and project team meetings
  • Understand site visitor needs by developing personas and conducting user research efforts
  • Develop detailed navigation flows, site maps, wireframes and interface design/ functional specifications that capture site processes and all user interaction points with the system
  • Evangelize good user experience and innovative and engaging interaction design
  • Updating and maintaining a Design Pattern Library
  • Set up usability testing equipment such as computers, webcams, recording software, etc.

This position is vital to insuring that delivers on the promise of,  “People. Understanding. Health.”  –  we care about people using the web site, we understand their needs and create features that work for them, and make it easy for them to stay involved in their health.

Basic Qualifications:
  • Bachelor’s degree or equivalent in Human Factors, Cognitive, or Experimental Psychology, Human Computer Interaction, or related field, or demonstrated related job experience
  • 3-5 years of Web Interaction Design experience or usability testing experience with an emphasis on Web usability testing and evaluation.
  • Strong analytical skills and experience with user-centered design methodologies, information architecture, interaction design, and usability practices.
  • A basic understanding of web development..
  • A strong working knowledge of Microsoft Office (Word, Excel, and PowerPoint).
  • A strong working knowledge of and experience applying statistical analysis to usability assessments.
  • Sensitivity to the physical, cognitive, emotional, environmental, social, and cultural needs of the online audience.
  • Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution.
  • Ability to assess, prioritize, and make tradeoffs in considering business, technical, and user constraints to design.
  • Experience designing UI solutions for consumer-focused Web sites and applications.
  • Experience with interface design tools like Dreamweaver, Visio, IRise and similar applications.
  • Comfortable setting up video and computer equipment for testing.
  • Demonstrate good written and verbal communication skills including presentation skills.

Apply Now!

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